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Our policies
Booking policy
Due to a high volume of requests for our services-and to ensure our esthetician's availability- we require $50 deposit for first time clients and clients with finished facial packages.
Deposit method: Via credit card (excluding American Espress) or E-trans.
Please book your appointment in advance to ensure you secure a spot and to avoid any schedule conflicts.
Walk-in clients are welcome. however, we may have to schedule you for another day if we are fully booked.
Cancellation
Life can be unpredictable. We understand things can happen. However, sudden cancellations or no-shows can disrupt our esthetician's schedules. When you book an appointment with us, that time is reserved specifically for you. We value every client who walks into our spa. in return, we ask for clients to respect our staff's time and policies.
A no-show or smae-day canellation leaves an empty who be on the waiting list.
Cancellations with less than 24hours of notice are subject to a penalty. Same-day cancellations, reschedules and no-show will result in a charge of $30deposit.
Late arrival
Our spa has fixed appointment time slots. All of our facial treatments (with the exception of our Skin collagen and Skin boosting) are 30 minutes long.
Therefore, if you are late to your appointment, we are unable to accommodate you and extend your treatment time. We ask clients to follow and respect the time of the appointment so that our staff may prepare for their next client.
Skin30 packages
All spa packages (facials, special programs, ect.)have a 1year expiry, starting from the day of purchase. Special promotions may differ and be exempt from this policy.
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Skin30has a No Refund Policy for all packages and all services. If you have any concerns, please contact us to inquire about transferring paid packages to spa credit.
Specail needs
We ask that clients inform our staff of any special medical needs so that we may accommodate them accordingly.
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